• FAQ

  • Why chose New Zealand Private Tours?

    New Zealand is a great place to travel once you know were you are going and what you want to do. We understand your time is valuable so let us make planning your vacation hassle free.

    • When is the best time to visit New Zealand?

      You can visit New Zealand at any time of the year. Summer and winter temperatures vary by only about 10 degrees over most of the country, making New Zealand an ideal holiday destination all year round.

    • When is the best time to go trekking/hiking in New Zealand?

      Tracks such as the Abel Tasman, Heaphy and Queen Charlotte Sounds Walkway located at the top of the South Island can be walked all year round. However, those tracks at higher altitudes such as the world-famous Milford, Kepler and Routeburn Tracks are closed in the winter due to snow. You must book to walk the Milford and Routeburn tracks, which are open between October and April.

    • Is it safe to drink the water in New Zealand?

      New Zealand cities and towns have excellent water supplies and in all cases tap water is fresh and safe to drink. Water from rivers and lakes should be boiled, chemically treated or filtered before drinking to avoid stomach upsets.

    • Are your tours fully guided?

      Yes, our experienced guide is with you all the way from pickup to drop-off on our Private-Guided Tours. Your guide will give a full audio commentary on the local history and economy. We love questions! We look after everything so you can enjoy your holiday. No stress no hassle we do it all.

    • Why are there no hidden fees if you are booking activities for us?

      As a booking agent we recive a small commision from the activity providers, this is standard practice for agents around the world.

    • What is your cancellation and refund policy?

      If you cancel at least 7 days in advance of the scheduled departure, there is a 15% cancellation fee. If you cancel between 3 and 6 days in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 2 day of the scheduled departure, there is a 100 percent cancellation fee. Cancellation of third party products will be as per the suppliers terms.

    • Can children come on the tours?

      Your children are welcome; please let us know their age so we can arrange the correct car seats.

    • How comfortable are the tour vehicles?

      Very! Our vehicles are modern European custom tour vans and have large viewing windows and comfortable seats. We have 6 and 11 seater options. If you have a larger group we can arrange special transport

    • Can I tip the tour guide?

      If you had a great time during your tour and would like to express that to your tour guide, a tip is certainly very much appreciated.

    • Do I need a Visa to visit New Zealand?

      Visa and immigration information for visiting New Zealand can be found here: Visa & Immigration Information.  NZPT does not arrange visas or any other paperwork connected with entering New Zealand. Please ensure that you have arranged all necessary paperwork for your visit.

    • I would like to do a self guided tour, can I drive in New Zealand?

      You can legally drive in New Zealand for up to 12 months if you have either a current driver's licence from your country or an International Driving Permit (IDP). After 12 months you are required to convert to a New Zealand licence. The common legal age to rent a car in New Zealand is 21 years.